Refund policy

At Stirling Professional, we want you to be satisfied with your purchase. If you need to return an item, please review our policy below.

Return Window

Customers may request a return within 30 days of receiving their order. To be eligible, products must meet our return requirements and be approved by our customer service team.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Stirling Professional is not responsible for returned packages lost in transit.

Refunds

Once we receive and inspect the returned product, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping fees are non-refundable unless otherwise required by law.

How to Request a Return

Please contact our customer service team before returning any product to receive return instructions. Unauthorized returns may not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can help resolve the issue.

Contact Us

If you have questions about our return and refund policy, please contact the Stirling Professional customer service team through our website at https://stirlingprofessional.com/.