Shipping policy
Where we ship
We ship to addresses in the United States, including APO/FPO/DPO addresses and U.S. territories.
When your order ships
Orders ship from our U.S. warehouse within 1–2 business days of being placed. Orders placed on weekends or holidays ship the next business day. You'll get an email with a tracking number when your order ships.
Shipping costs
- Free shipping on orders of $75 or more, by ground service (USPS Ground Advantage or UPS Ground). Patient accounts pay the carrier's rate at any order size.
- Clinics with a wholesale account: free shipping on orders of $150 or more, by ground service.
- Subscriptions: every subscription order ships free by ground service.
- Below these amounts, and for faster services such as USPS Priority Mail, shipping is calculated at checkout from the carrier's rate for your parcel's weight and destination.
- The free-shipping minimum is based on the order subtotal after discounts, before tax and shipping.
Delivery times
Delivery times are the carrier's estimates and aren't guaranteed. Ground services usually take 2–5 business days after shipping, and Priority Mail 1–3 business days.
Address and delivery problems
- Please check your shipping address at checkout. If it needs changing, contact us as soon as possible; once an order has shipped we can't redirect it.
- If tracking shows your parcel delivered but you can't find it, or it's delayed well past the estimate, contact us within 14 days and we'll work with the carrier to resolve it.
- If your order arrives damaged, see our Refund Policy.
Product restrictions
We can't ship vape products to California.
Questions
Email support@stirlingprofessional.com or call (800) 201-2840.
